About the Course
WHAT YOU LEARN:
Learn comprehensive soft skills training to become a strong and capable member of a team that serves its customers with high-level skills.
Uncover service industry etiquette, customer care, impromptu speaking techniques and non-verbal communication secrets that will help to strengthen customer relations and guarantee satisfaction.
WHY LEARN IT / BENEFITS:
Excellent communication skills in the service industry can enhance guest experience as it shows that you are listening, valuing feedback and conveying clear messages.
Mastering efficacious communication skills and delivering “wow” services will also aid in your career advancements.
LEARNING OUTCOMES:
1. Practical techniques, tools and tips for building and enhancing bonds and relationships with customers in the service and hospitality industry.
2. Understand the importance of outstanding guest-service quality, server-guest relationships and ethics.
3. Demonstrate the skills and behaviours required during customer involvement to analyse, judge and act in ways that contribute to customer satisfaction.
WHO THIS IS FOR:
Those who in the hospitality or service industry and want to enhance their career and professional development skills.
TRAINING INCLUDES:
- 3 Step Training Needs Analysis / Evaluation
- Student Manual / Notes & Guide
- Group & Solo Exercises
- Text Group Support
ADD-ONS:
- 30-Day Post-Course Challenge
- Comprehensive 6 months Post-Course Action Plan (To assess the effectiveness of the training program on a behavioural, emotional, and cultural level). Key Components include: Knowledge Transfer Evaluation, Focus Group Discussions and Detailed Reporting of analysed data collected through evaluation methods, including key findings and recommendations.
REQUIREMENTS:
No prior experience necessary. Anyone seeking to upgrade, improve or polish their communication skills. A willingness to learn & participate in exercises / activities.
ADDITIONAL INFORMATION:
For pricing options, full course syllabus or for any other enquiries, please get in touch with us at: contact@nataliekniese.com / +60111-2245200 (Malaysia).