Five-Star Service Communication (FSSC)

About the Course

WHAT YOU LEARN:
Learn comprehensive soft skills training to become a strong and capable member of a team that serves its customers with high-level skills.

Uncover service industry etiquette, customer care, impromptu speaking techniques and non-verbal communication secrets that will help to strengthen customer relations and guarantee satisfaction.

WHY LEARN IT / BENEFITS:
Excellent communication skills in the service industry can enhance guest experience as it shows that you are listening, valuing feedback and conveying clear messages.

Mastering efficacious communication skills and delivering “wow” services will also aid in your career advancements.

LEARNING OUTCOMES:
1. Practical techniques, tools and tips for building and enhancing bonds and relationships with customers in the service and hospitality industry.
2. Understand the importance of outstanding guest-service quality, server-guest relationships and ethics.
3. Demonstrate the skills and behaviours required during customer involvement to analyse, judge and act in ways that contribute to customer satisfaction.

WHO THIS IS FOR:
Those who in the hospitality or service industry and want to enhance their career and professional development skills.

TRAINING INCLUDES:
3 Step Evaluation
6mths Post-Course Action Plan
30-Day Post-Course Challenge
Student Manual / Notes & Guide
Group & Solo Exercises

REQUIREMENTS:
No prior experience necessary. Anyone seeking to upgrade, improve or polish their communication skills. A willingness to learn & participate in exercises / activities.

ADDITIONAL INFORMATION:
For pricing options, full course syllabus or for any other enquiries, please get in touch with us at: contact@nataliekniese.com / +60111-2245200 (Malaysia).